Thank you for shopping at Victory Firearms!

Customer Service

Shipping & Delivery

1. Most non-firearm orders shipped through Value Shipping go USPS Priority Mail, which provides tracking and delivery confirmation. All "Value Shipping" orders to Alaska and Hawaii are shipped USPS Priority mail.
2. Standard delivery time is 2-10 business days from the date your order was placed. 98% of our orders of in stock items are shipped the next business day. If you would like your order sent overnight or with a delivery date guaranteed, we offer FedEx Express & UPS express shipping can be selected in the checkout process.
3. All shipping rates are quoted FOB If you would like to add insurance, you must select it during checkout.

ALL FIREARMS MUST BE SHIPPED TO FEDERAL LICENSED FIREARMS DEALERS! NO EXCEPTIONS!!


Firearms will usually ship the business day following the receipt of your local dealers FFL. Pistols will be shipped via USPS or FedEx, and all long guns will be shipped via Fedex. We email tracking numbers on all orders when they are shipped. 

Privacy & Security

PRIVACY POLICY - COMMITMENT TO YOUR PRIVACY

This site is owned and operated by Victory Firearms, LLC.  Your privacy on the Internet is of the utmost importance to us. At Victory Firearms we want to make your experience online satisfying and safe. We do not collect or save any information other than what is required by our credit card processing company. All credit card information processed through our secure server is not stored by us other than name and contact information.  We will use your email address to send out current promotions. If you would not like to receive emails from us, please complete the opt out steps in the email.  We do not sell or provide your information or any order information with any third parties.

Returns & Replacements

Non-Firearm Purchases:

Refunds can be made on unused/unopened, non-firearm or firearm component, merchandise only. All refund requests must be made within ten calendar days from the date the order was delivered and must be received by us within fifteen days from the date of delivery. All refunds must be returned at the buyers expense and must include a return authorization number. Original shipping charges are not refundable. All refunds are subjected to a 10% restocking fee.

We are not a warranty or repair provider for any manufacturer or distributor. All warranty and repair service/replacements must be obtained from the manufacturer of the item directly. If you have a problem with your item, we will provide you with contact information for the manufacturer.

Firearms:

All firearm and firearms component sales are final. 

Ordering

Orders may be placed online, by phone, or in person in our Virginia Beach, VA location.  

Payment, Pricing & Promotions

We accept the following forms of payment:
1. Credit Card through our website's secure checkout
2. Credit Card through our phone at (888) 475-0888 (not advised for your own security)
3. Check or money order. After an online order is placed, we will hold your items for 7 days. If payment is not received within 7 days, we will release your order back into our inventory. All payments made with check will be held five days from receipt of payment to allow the funds to be released by the bank. 

Viewing Orders

Information about current and past orders can be viewed in your account dashboard which is visible by clicking "My Account" from any page on our site.  

Updating Account Information

All information provided to Victory Firearms can be accessed and modified from your account dashboard which is visible by clicking "My Account" from any page on our site.   Please call or email if you are having any problems and we will update the information for you.